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Billing/Account Services Senior Associate

  • Location

    Northampton, United States

  • Sector:

    Other Area(s)

  • Job type:

    Contract

  • Contact:

    Leric Arcigal

  • Job ref:

    18995

  • Published:

    over 1 year ago

  • Expiry date:

    2020-02-26

Please do not duplicate candidates from requisition 8763535 or 8870625

  • Responsible for ensuring client is comfortable with the self-administered process and for calculation of premiums
  • Manages delinquency administration in accordance with defined procedures
  • Ensures timely and accurate allocation and reconciliation of premium payments to policies
  • Resolves premium receipt discrepancies, including clearing of suspense balances within defined department metric guidelines.
  • Provides daily internal and external customer service and inquiry resolution with key business partners.
  • Acts as client's primary point of contact for billing/remittance related inquiries.
  • Recognize and act on premium remittance inconsistencies.
  • Identifies and raises awareness of (and implements as applicable) process improvement potential.