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Back Office Support Operator 2

  • Location

    Houston, United States

  • Sector:

    Admin/Clerical

  • Job type:

    Contract

  • Contact:

    Sonu Chouhan

  • Job ref:

    18740

  • Published:

    almost 2 years ago

  • Expiry date:

    2020-02-04

SAP Shipping experience is required. This position mainly is for Office Shipping Support in SAP including end customer and vendor shipping.

  • Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.* Processes incoming orders, inquiries and/or requests regarding products and/or services.* Performs order management for assigned customers, manages and files clients' information in the information system.* Supports customer remotely and onsite, and provides 1st level user support in case of arising issues.* Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers.* Cooperates with clients and sales representatives to clarify orders and issues. * Participates in investigating and resolving commercial and/or technical problems. * Supports pre-and/or post sales technical product advice for development, implementation and operation of customer solutions. In Administration / (Technical) Customer Services: Incumbent is expected to cope - due to experience - with multiple choice situations in number of processes and routines. Thinking is about applying / adapting the "right" procedure to a process or an issue arising. Unexpected situations need effective solution.In Production: Operates with a range of machines and equipment, which effectively need different parameter setting and intensive control of production process. May include automated line production control in relatively medium complex environment. Or: operates in the set-up, maintenance, repair and/or installation of dedicated machines in the production line.In Assembly: Contributes to fairly complex, however routine and repetetive assembly processes, where a team of differently qualified specialitsts is involved. Assembly process for one item may take hours or even more then one day to complete. System or product might be customized, designed for specific needs. "Vocationally trained Operator / Administrator": Deliver full range service in a defined and focused technical or administrative area of work, while clear input / output relations and generic and /or work specific guidelines, procedures are given or available. Positions need basic level of theoretical and practical know how, skills and typically some level related years of experience, in specialized processes, techniques and systems used in office, production or lab environment. In Administration / Customer Services: Position operates major parts or full spectrum of dedicated specialized standard software packages. Incumbents may handle routine and non-complex practical enquiries and procedures from internal or external customers.In Technical Customer Services: Service group employee, serving internal and external customer with technical or administrative standardized services and processes, to complete or add the delivery according to service level agreed. In Production: Automated line processing and controlling, or operating with a broader range of production machines in production lines are examples for this level or work.Typical positions: Mechanic Technology Operator, Floor Assembly Operator, Administrative Functional Support 3 year vocational training + 3 years practical experience needed Basic knowledge and experience of principles, procedures, work routines and skills in the related field of work, gained through structured and focused 3-year vocational training period