Olean, United States
about 1 year ago
- Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.* Processes incoming orders, inquiries and/or requests regarding products and/or services.* Performs order management for assigned customers, manages and files clients' information in the information system.* Supports customer remotely and provides 1st level user support in case of arising issues.* Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers.* Cooperates with clients and sales representatives to clarify orders and issues. * Participates in investigating and resolving commercial and/or technical problems. * Supports pre-and/or post sales technical product advice for development, implementation and operation of customer solutions. In Administration / (Technical) Customer Services: Incumbent is expected to cope - due to experience - with multiple choice situations in number of processes and routines. Thinking is about applying / adapting the "right" procedure to a process or an issue arising. Associates Degree Preferred but will consider candidates with 3 years of administrative/technical training.