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Back Office Support Operator 2

  • Location

    Lebanon, United States

  • Sector:

    Admin/Clerical

  • Job type:

    Contract

  • Contact:

    Sonu Chouhan

  • Job ref:

    20865

  • Published:

    about 1 year ago

  • Expiry date:

    2020-09-01

Responsibilities:

  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
  • Provide quality customer service and support in a variety of areas including, but not limited to: quoting, order entry, status updates, and issue resolution.
  • Efficiently handle a large volume of incoming and outgoing calls.
  • Collaborate with team members to investigate and resolve complex issues
  • Adhere to established department policies and procedures.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Ensure excellent service standards and maintain high customer satisfaction.
  • Other duties as assigned

Requirements

  • Proficient in Microsoft Office suite
  • Previous experience in a customer support role
  • Strong interpersonal skills to interact with customers, peers, and management
  • High level of self-motivation, productivity, and attention to detail.
  • Excellent written and verbal communication skills along with active listening
  • Customer orientation and ability to adapt/respond to customer
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent attendance required
  • Experience in Call Center environment