Back Office Support Operator 1

  • Location

    Columbia, United States

  • Sector:


  • Job type:


  • Contact:

    Sonu Chouhan

  • Job ref:


  • Published:

    8 months ago

  • Expiry date:


For this position, candidates should be open to either of the following work schedules:

  • 8AM - 5PM shift; 5-day workweek with Saturday and Sunday off
  • 4 day/10-hour shift; either 7AM-6PM or 8AM-7PM; includes Saturday and Sunday off plus one day midweek (Tuesday, Wednesday or Thursday) off.
  • Objective of the position is to obtain missing invoice data from utility providers by accessing information on-line and/or contacting providers via telephone, fax or email.
  • Be able to negotiate the waiver of fees and/or obtain due date extensions as needed.
  • Must have good cognitive skills to determine invoices to be obtained by evaluating key data points.
  • Update operating systems with actions performed and relevant data.
  • Communicate to internal and external parties in a clear and detailed manner.
  • Retrieve, open, scan, and file mail invoice and non-invoice documents.
  • Perform activities at or below Target Key Performance Indicators (KPIs) per Standard Operating Procedures.
  • Participate in the re-evaluation of current processes and offer suggestions to improve the effectiveness and efficiency of each process.

Candidates should have or be:

  • Prepared to be on the phone contacting providers for much of the working day
  • Excellent and effective written and oral communication skills including the ability to negotiate
  • Ability to research and navigate websites and internal systems
  • Reliable and able to multitask
  • Microsoft office skills are required; excel skills are a plus (scoring to be provided along with resume)