W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9rdwfsaxr5ifn0ywzmaw5nieftzxjpy2evanbnl2jhbm5lci1kzwzhdwx0lmpwzyjdxq

Back Office Support Operator 1

  • Location

    Olean, United States

  • Sector:

    Admin/Clerical

  • Job type:

    Contract

  • Contact:

    Sonu Chouhan

  • Job ref:

    19335

  • Published:

    over 1 year ago

  • Expiry date:

    2020-04-02

  • Conducts technical and/or administrative, mainly pre-defined support activities for service operations and delivery.* Processes incoming orders, inquiries and/or requests regarding products and/or services.* Performs order management for assigned customers, manages and files clients' information in the information system.* Supports customer remotely and onsite, and provides 1st level user support in case of arising issues.* Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers.* Cooperates with clients and sales representatives to clarify orders and issues. * Participates in investigating and resolving commercial and/or technical problems. * Supports pre-and/or post sales technical product advice for development, implementation and operation of customer solutions. "Vocationally trained Operator / Administrator" OR "Skilled Operator / Clerk" (please see information at bottom of this cell):In Administration / Customer Services: Selects from among clear choices based upon defined procedures and practices, to address changing work situations appropriately. Thinking and portfolio of acting options cover a number of routines, and latitude is permitted to address topics with approprioate processes. Unexpected situations, however, typically needs technical assistance or authorization.