Cleveland, United States
9 months ago
The primary responsibilities of the Application Services Engineer (ASE) is to provide implementation services, Train-the-Trainer education, and troubleshooting on all Siemens Healthineers Blood Gas and epoc systems and Data Management applications. In addition, the Application Services Engineer (ASE) is to assist in growing our business by providing excellent customer support.
The Application Services Engineer (ASE) participates in project coordinator of all installations to which they are assigned while efficiently performing system implementations and software upgrades, including customer training with minimal assistance by following established guidelines. The ASE must strive to maintain a high level of customer satisfaction and communicate effectively to the appropriate internal stakeholders. The ASE must be willing to travel to support installation activities. Organize and participate in field based customer education events. The ASE must work in accordance with government regulations, FDA and OSHA; works in accordance with the Siemens Healthineers Quality System, including adherence to all applicable training requirements and enforcement of all company safety guidelines. Effectively use the appropriate Siemens Healthineers communication tools. The ASE must maintain a valid drivers license and maintain a good driving record.
BS/BA in related discipline or equivalent combination of education and experience. Medical Technology certification preferred. Requires 2-5 years of experience in related field required. Must have excellent interpersonal and communication skills (oral, written) for success in this position. Must be able to work independently and possess some basic knowledge in IT. Be able to have a basic understanding of statistical analysis and computer proficiency skills.