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Administrative Funct. Support 1

  • Location

    Buffalo Grove, United States

  • Sector:

    Admin/Clerical

  • Job type:

    Contract

  • Contact:

    Sonu Chouhan

  • Job ref:

    23076

  • Published:

    11 days ago

  • Expiry date:

    2021-02-12

PAY RATE: $19.64/hour WORK SCHEDULE: MONDAY - FRIDAY from 8:00 AM - 5:00 PM

Job Title: Solutions Support Specialist Specific Responsibilities:

  • Answer incoming phone calls and provide world class customer support to maximize customer satisfaction
  • Execute daily transactions which includes, order entry, returns, credits, specials, sample orders, debits, credit and re-bills, and any other assigned work/tasks
  • Manage all incoming mailboxes and respond in professional business writing style to all e-mail communications back to customers
  • Be able to problem solve in a dynamic service environment
  • Strong verbal, written and computer skills
  • Excellent planning, follow-up and organizational skills

Key Responsibilities:

  • Provide user support and customer service on all customer issues
  • Assist sales in reviewing customer needs
  • Manage day to day activities per customer requests that allows sales more opportunities to sell
  • All SSS will be aligned with a Territory Manager or Zone to better support our customers.
  • Obtain and evaluate all relevant information to handle all inquiries and issues.
  • Research issues and questions using available information resources
  • Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
  • Follows specific instructions and processes to maintain accurate Remedy call tracking logs; entries of contact with resolution details and follow-up information including, but not limited to details of inquiries, issues, actions taken, current state, etc.
  • Makes proactive customer calls to ensure high customer satisfaction
  • Be able to support company website questions, processes and inquiries and provide some technical support
  • Execute password re-sets on company website
  • Able to work cross functionally with other internal departments to support both internal and external customers.
  • All other assigned tasks per Supervisor or Customer Relations Manager