Beltsville, United States
about 1 year ago
Responsible for reaching out to customers to collect payment for invoices. High volume, with a commitment to excellent customer service. Participate in team meetings to develop strategies on collecting.
Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
Execute collection plan for assigned accounts, including resolving any billing disputes Communicate customer issues to Operations and/or Sales Recommend credit extensions and/or legal action where necessary Prepare customer statements and other financial reports Ensure timely and accurate cash application Process credit card payments Arrange payment plans with delinquent customers
Required Knowledge/Skills, Education, and Experience
Experience with collections in the construction industry is a plus Ability to manage and meet deadlines and schedules Ability to work independently Ability to work in a high volume, fast-paced environment Possess strong written and oral communications skills as well as great analytical skills Ability to read and understand standard contracts Proficiency in Microsoft Office tools especially Excel Experience with SAP or other ERP system Knowledge of Billing and Collections procedures
Preferred Knowledge/Skills, Education, and Experience Associate degree in Business or related experience
Minimum 2 years experience required.