Cary, United States
2 months ago
Audit and Processing of Electronic Field Service Reports. Ensure accuracy of EFSRs and process the reports through to invoicing. Work directly with the Robotic Processing Automation system to ensure that the billing is accurate. Provide root cause analysis per for failures.
Monitoring and Communication: Monitor/follow-up on outstanding reports and key actions; communicate with stakeholders in Service processing. Work with other departments to ensure that the DMRs processed and the notifications are completed.
Customer Satisfaction/The Value Proposition: Perform all Service Coordinator tasks and communications in a manner that ensures high-level customer satisfaction and implements the Value Proposition
Professional Administration: Conduct all administrative and supporting tasks required of the position. Provide and assist with creating SAP improvements and testing. Assist with RPA Enhancements and testing.